Refund policy

Comfy Home — Return & Refund Policy

Effective Date: 14 June 2026

1. Our Commitment

At Comfy Home, we are committed to ensuring your satisfaction while complying fully with the Consumer Protection Act (CPA) No. 68 of 2008 of South Africa.

2. Your Rights Under the Consumer Protection Act

In accordance with the CPA, you have the right to return goods that are defective, unsafe, or not fit for purpose within 6 months of purchase for a full repair, replacement, or refund.

3. Return Eligibility

We accept returns under the following conditions:

The item is defective, damaged, or not as described
The item is completely unused — it must not have been opened, tested, or used in any way
The return is requested within 6 months of the delivery date
The item is in its original packaging with all accessories and tags included
Proof of purchase (order number or receipt) is provided

We do not accept returns for:

Items that have been used in any way whatsoever
Items damaged due to misuse, negligence, or normal wear and tear
Items returned without prior authorisation from Comfy Home

4. Order Cancellations

All sales are final. Orders cannot be cancelled once placed. Please ensure you have reviewed your order carefully before completing your purchase. In the event of a genuine error, please contact us immediately at the details below — while we cannot guarantee cancellation, we will do our best to assist before the order is dispatched.

Please note: In terms of the CPA, consumers retain the right to return defective goods within 6 months of purchase regardless of a no-cancellation policy. This policy does not override your statutory rights under South African law.

5. Change of Mind Returns

Comfy Home does not accept returns for change of mind. All purchases are final unless the item is defective, damaged, or not as described.

6. How to Initiate a Return

To start a return, please contact us at:

📧 [your email address] 📱 [your contact number]

Please include:

Your order number
A description of the issue
Photos of the item (if defective or damaged)

We will respond within 2–3 business days with return instructions.

7. Shipping & Return Costs

If the return is due to a defect or our error, Comfy Home will cover the return shipping cost via Aramex.
We recommend using a trackable shipping method — Comfy Home is not liable for items lost in transit during return.